Global Renewable Energy Ltd. is committed to providing quality products and reliable customer service.

Return Request

Customers must notify GREL immediately if a delivered product is:

• Damaged during delivery
• Incorrect compared with the confirmed order
• Defective upon receipt
• Missing an agreed component

The customer should provide the order information, photographs, videos, or other supporting information where necessary.

Return Eligibility

A product may be eligible for return if:

• The return request is approved by GREL
• The product has not been damaged through customer misuse
• The product is returned with its original accessories and packaging where reasonably possible
• The product has not been altered or improperly installed

Customized products, specially imported equipment, engineered systems, completed installation services, and project-specific materials may not be eligible for return unless they are defective or incorrectly supplied.

Refund Timeline

Once a refund request has been approved, the refund will normally be processed within 7 to 10 working days.

Refund processing time may also depend on the customer’s bank, card issuer, mobile financial service provider, or payment gateway.

Where applicable, refunds will be made through the original payment method.

Order Cancellation

Customers should contact GREL as soon as possible to request cancellation.

Orders that have already been shipped, specially manufactured, imported, customized, installed, or commissioned may be subject to applicable cancellation or restocking charges.

For assistance regarding returns or refunds, please contact GREL Customer Support.