Global Renewable Energy Ltd. (GREL) is committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, request quotations, purchase products, or use our renewable energy services.

1. Information We Collect

• Personal Identification: Full name, billing and delivery addresses, email address, contact number, and company/organization details.
• Transaction Details: Order history, purchased items, quotation requests, and payment reference numbers. (Note: GREL does not store complete card numbers, CVVs, or PINs. All payment data is processed securely through SSLCOMMERZ.)
• Technical & Usage Data: IP address, browser type, device information, and site interaction data collected via standard cookies to improve user experience.

2. How We Use Your Information

• Process, fulfill, and deliver equipment orders and engineering services.
• Coordinate site visits, system installations, and warranty/maintenance support.
• Verify and process payments via the SSLCOMMERZ gateway.
• Issue invoices, commercial quotations, and project documentation.
• Communicate essential updates regarding order status, logistics, and technical alerts.

3. Data Sharing and Third Parties We do not sell, rent, or trade your personal data. We only share necessary information with trusted third parties to fulfill our business obligations:

• Payment Gateways: SSLCOMMERZ and associated banking partners for transaction clearance.
• Logistics & Freight Carriers: Delivery partners handling regional and local shipping across Bangladesh.
• Legal & Regulatory Authorities: When strictly required by Bangladeshi law, court order, or government regulation.

4. Data Security & Retention We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, or disclosure. Data is retained only as long as necessary to fulfill the services requested, honor warranty commitments, and satisfy statutory tax/accounting obligations.
5. Your Rights & Contact Information You have the right to request access to, correction of, or deletion of your personal records held by GREL, subject to operational and legal requirements.

For privacy inquiries or data requests, contact our compliance team:

• Email: info@grelbd.com
• Helpline: +880 1706-666630
• Office Address: S-231, Bir Shreshtho Shahid Sipahi Mostafa Kamal Stadium Market, Kamalapur, Mugda, Dhaka-1214, Bangladesh